Senior Manager, Technical Product Ownership

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Under the direction of the IT Group Product Owner, the IT Product Lead – CRM serves as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations.

This role is accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations with other enterprise cloud platforms. In partnership with the Business Product Owner for CRM, the IT Product Lead ensures that products are delivered in alignment with business priorities, customer requirements, technical roadmaps, security standards, and service-level commitments.

The IT Product Lead – CRM requires hands‑on technical leadership — guiding architecture decisions, backlog prioritization, and engineering best practices — while collaborating with IT and business stakeholders to drive continuous improvement, value realization, and long‑term product strategy. This role will establish product plans, technical roadmaps, work with technical architects to ensure a forward‑looking design strategy within the Salesforce ecosystem, and collaborate with business and IT leaders on long‑term strategies to maintain and enhance the product(s).

The IT Product Lead – CRM is expected to demonstrate general knowledge and capabilities in all areas of the operating model and application lifecycle management. This role will provide coaching and guidance to a cross‑functional team and must have a strong understanding of product design, product ownership, continuous delivery, lean practices, agile practices and execution, operations, and development/engineering. This role supports highly complex GPO business processes — including contract management, member relationships, and client portal operations — that require cross‑team support outside of the immediate product team and will require managing and leveraging resources from architecture, release/change management, infrastructure, network, and other systems in support of the product.

• Plans for future changes to the CRM and client portal products to meet GPO customer and business priorities
• Works collaboratively with other product owners, customer relationship managers, and capacity planners to forecast demand for Salesforce‑based solutions
• Partners with IT and business leaders to identify and prioritize initiatives based on GPO business needs and timetables
• Maintains liaison relationships with GPO business partners and IT partners to provide effective technical solutions within the Salesforce ecosystem
• Drives continuous improvement in all areas impacting the CRM and portal products, including Salesforce platform optimization and API integration reliability
• Develops business-focused concepts, including risk assessments, cost‑benefit analyses, strategic initiatives, and task/defect fix prioritization
• Aligns with IT strategy and architecture teams to define and maintain the long‑term Salesforce product strategy roadmap, including Service Cloud, Experience Cloud, and integration architecture
• Develops and maintains product roadmaps that incorporate new features, technical debt reduction, and product end‑of‑life or retirement planning
• Works with Release Management and other product owners to ensure that products are reflected in business plans
• In conjunction with the Business Product Owner, develops customer communications strategy that facilitates and promotes awareness of significant events for the product(s)
• Benchmarks and manages IT metrics established for the product team
• Serves as the technical lead for…