Manager, Community Products

Position Summary

The Manager, Community Products will manage, direct, and supervise all aspects of the Bank's several statutory and voluntary products (First Front Door/Keys, Community Lending Program, Home4

Good and Banking On Business).

Primary Success Factors

• Manages, directs, and supervises all aspects of FHLBank's First Front Door (FFD), First Front Door Keys (Keys), Banking On Business (BOB), Community Lending Program (CLP) and Home4
  
  Good. FFD and CLP are statutory products and Keys, BOB and Home4
  
  Good are voluntary products.

• Supervises and manages, as direct reports, the work of several analysts supporting the products. Exercises the usual authority of a manager including personnel decisions regarding hiring, training, and development, assigning work, performance management, salary actions, and initiating corrective actions and terminations.

• Manages workload, assignments and services level thresholds for the analysts, contractors, consultants, and other Bank staff completing the operations work.

• Responsibilities include developing market opportunities, sales strategy, marketing, operations, and compliance, including direct interaction with Federal Housing Finance Agency (FHFA) examination staff

  • Oversees business strategy for FFD, Keys, BOB, CLP and Home4
    
    Good and completes specific tasks including recommending business strategy, policy, workflow, procedures, and risk assessments

  • Responsible for member and stakeholder education and technical assistance

  • Responsible for the workflow, procedures, compliance, and risk assessments related to the portfolio of FFD, Keys, BOB, CLP and Home4
    
    Good disbursement of funds, file management, modifications, extensions and overall compliance, including remediation and settlements

  • Responsible for the preparation of the annual funding rounds including system testing, internal and external form and materials development and communication strategies

  • Responsible for managing all aspects of the funding rounds, including directing the entire community investment team, contractors, and other Bank staff in terms of assignments and scheduling, and the preparation of funding round recommendations to management and the Board of Directors (Board).

  • Makes final eligibility decisions, approves disbursement of funds and monitoring, and reviews analysts' recommendations to ensure compliance with policies, procedures, and regulation

  • Uses significant judgement to makes decisions on difficult and unique transactions and compliance issues; and directly handles member, strategic partner and end user issues and complaints

• Responsible for the development of the set-aside components included in the annual AHP Implementation Plan, which is FFD's policy document required by regulation to be approved by the Affordable Housing Advisory Council and the Board of Directors. The role is also responsible for providing input into the Community Investment Department's (CID) portion of the Bank's Strategic Plan, periodic Needs Assessments and engages in other specialized reports and analysis.

  • Oversees relevant work related to the annual Targeted Community Lending Plan and periodic district needs assessment.

  • Participates in business strategy, including changes policy in the Board-level Community Investment Products Policy

  • Ensures compliance with statue, regulations and Board and management policies governing the products under span of control to ensure safe and sound business operations

• Creates and executes sales, education, technical assistance, and relationship-building for all products under the position's span of control. Engages members to increase community investment product use to achieve the Bank-wide incentive member use goal:

  • Tactics will include: presentations at conferences and workshops, direct sales with members, including C-Suite, phone sales and participation at trade events

  • Provides excellent customer service and supports relationship development with the Bank's strategic partners and other stakeholders necessary to encourage member use of the Bank's community investment products, and forges new alliances between members, community-based organizations, other funding entities and for-profit developers to better leverage community investment resources.

• Serves as emcee or Bank spokesperson at events with members of Congress, conferences, Bank-sponsored workshops, and other events; in cooperation with Government Relations, identifies opportunities for events with members of Congress and participates in planning and execution.

• Supports the Affordable Housing Advisory Council.

• Supports the community Investment-focused diversity and inclusion strategy for the Bank's Community Investment (CI) products. Completes market assessments, including stakeholder engagement, to create targeted product strategies, including outcomes, that will increase our CI product's funding awards for diverse people, entities, and communities. Actions may require revisions to existing products and/or new product development. Executes an outreach…