Fulfillment Supervisor

POSITION OVERVIEW The Fulfillment Supervisor provides daily operational leadership across our service team in a high-mix, fast-paced environment. The role is accountable for safe execution, product and service quality, on-time delivery, inventory discipline, productivity, and team engagement. The supervisor translates customer demand and business priorities into executable daily plans, sustains disciplined Daily Management and Leader Standard Work, develops frontline leaders and technicians, and removes barriers through structured problem solving and cross-functional partnership.

RESPONSIBILITIES AND DELIVERABLESSafety, quality, and compliance:
Maintain a safe, respectful, and compliant work environment. Ensure adherence to established policies, standard work, work instructions, quality requirements, ESD controls, 5S expectations, and audit processes. Address and escalate safety or quality concerns promptly.

Daily operational performance:
Own daily execution across assigned manufacturing operations. Establish staffing and work priorities, manage flow to customer demand, and deliver SQDIP and Fulfillment KPI performance across shifts.

Daily Management and Leader Standard Work:
Lead a disciplined Daily Management process. Conduct floor walks, review visual performance, verify countermeasures, maintain Leader Standard Work, and ensure issues are escalated to the appropriate support team.

Frontline leadership:
Lead, coach, and develop Team Leaders, Lead Technicians, and Service Technicians. Set clear expectations, provide timely and direct feedback, conduct regular one-on-ones, and build ownership and accountability at every level.

Talent and performance management:
Recruit and onboard team members who align with company values. Monitor performance and behaviors, complete formal reviews and development discussions, recognize strong contributions, address performance concerns, and recommend employment status changes in accordance with company policy.

Labor and capacity planning:
Translate demand into labor and capacity requirements. Adjust staffing, schedules, cross-training, overtime, and work assignments to protect safety, quality, delivery, and productivity while supporting business priorities.

Training and capability building:
Ensure training plans, qualification records, skills matrices, and certification requirements are current. Verify training effectiveness and build cross-functional capability that supports flexibility, succession, and career development.

Continuous improvement:
Champion the Fortive Business System and Lean conversion. Sustain standard work, one-piece flow, 5S, visual management, kanban, kamishibai, TPM, and structured problem solving. Lead or sponsor kaizen activity that improves safety, quality, lead time, cost, and customer experience.

Cross-functional partnership:
Partner with Planning, Supply Chain, Quality, Engineering, Customer Service, Shipping, IT/Operational Applications, Finance, and other stakeholders to resolve constraints, support priorities, and improve end-to-end operational performance.

Customer and order execution:
Identify and communicate risks to customer commitments. Coordinate recovery plans for material, quality, equipment, labor, systems, or process constraints and maintain clear ownership until issues are resolved.

Change and readiness leadership:
Support new product introductions, operations readiness, process changes, equipment deployment, layout changes, and digital system improvements. Ensure changes are risk-assessed, communicated, trained, and sustained.

Administrative leadership:
Review and reconcile time and attendance records, approve time-off requests, maintain schedule coverage, and complete required people, operational, and compliance documentation accurately and on time.

ORGANIZATIONAL ALIGNMENTReports to the Senior Fulfillment Manager, Pittsburgh.

Provides direct leadership to assigned frontline leaders and team members, which includes Team Leaders, Lead Technicians, and Service Technicians.

QUALIFICATIONS REQUIRED SKILLS AND WORK TRAITSProven ability to lead, coach, motivate, and develop teams in a service, manufacturing or similarly fast-paced operations environment.

Demonstrated success driving safety, quality, delivery, inventory, productivity, and employee engagement results.

Ability to establish priorities, translate demand into an executable daily plan, and adjust quickly when conditions change.

Strong performance-management capability, including expectation setting,…