Service Coordinator

Service Coordinator

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working  can help. We can show you how.

The Service Coordinator will be the main point of contact and support for Goodwill EARN & Work Ready participants. They will provide strength-based, holistic case management services related to all aspects of a participant's life. The primary case management services will include assessing family strengths and barriers, goal planning, service coordination, and providing resources and referrals – as well as the support needed to access them.

The Goodwill EARN/Work Ready holistic program design includes identifying ways to serve the entire family through multigenerational activities.

Status:
Regular, Full-time, Non-exempt.

Location:

Northside Common Miniseries
-1601 Brighton Road, Pittsburgh, PA 15212.

External Hiring Range: $19.18 - $21.16.

Schedule:

Monday - Friday, 8 AM to 4 PM.

Travel:
Occasional travel may be required.

Responsibilities:
Included but not limited to:

• Assessments:
• Collect thorough information about participants and their families in areas such as existing supports, child care, transportation, housing, education, criminal background, employment, medical, mental health, substance use, barriers, strengths, and goals.
• Administer and interpret results of approved assessment tools.
• Ensure Bureau of Employment Programs (BEP) policies are met regarding types of assessments needed for each participant.
• Goal Setting:
• Actively work with participants to identify their life goals, and collaboratively formulate specific and measurable plans to achieve them.
• Ensure all participants have a Monthly Planning Meeting to address Life Goal Plans.
• Service Planning:
• In partnership with participants, work with EARN/WR Team, and relevant outside providers, to develop a Program Service Plan – focused on program goals and planned services to achieve them.
• Meet timeline benchmarks established by BEP, Partner4
  
  Work, and supervisor for plan development and signatures.
• Track and record progress toward all goals.
• Service Coordination:
• Develop and maintain relationships with Goodwill personnel, community providers, funders, and other stakeholders.
• Maintain up-to-date knowledge of community resources as they relate to the needs of Goodwill participants.
• Lead the coordination of all services a participant needs to be successful in EARN/Work Ready.
• Collaborate with the participant, EARN/WR Team, and other appropriate parties to ensure the best services are being provided, and the service delivery method is the easiest possible for the participant.
• Advocate for the participant and family with internal and external providers, ensuring their voices and priorities are fairly considered.
• Documentation:
• Maintain client digital files and case notes using guidelines established by program management and following BEP and Partner4
  
  Work policies and best practices.
• Policies and Standards:
• Be aware of and follow guidelines for all applicable regulatory entities such as Department of Human Services, Department of Labor, and PA Department of Education.
• Communicate production/job specific expectations to the client; meet regularly with site management to…