Operations Specialist

Our Client, located in Pittsfield, is seeking a Housing & Operations Specialist to provide welcoming front-office support and help individuals connect with housing resources. This varied role combines customer service, administrative support, and coordination of a First-Time Homebuyer program.

Pittsfield, MA | Full-time | Direct Hire
Salary: $42,000–$47,000 annually

• Welcome visitors, answer calls and emails, and direct inquiries to the appropriate staff or resources.
• Assist individuals seeking housing support with intake forms, referrals, and follow-up.
• Maintain accurate records, enter program data, and help prepare activity reports.
• Coordinate First-Time Homebuyer program registrations, tracking, and workshops.
• Keep housing resource materials current and accessible in the office and online.
• Support daily office operations, including mail, supplies, scheduling, vendor records, and onboarding materials.
• Create social media posts and respond to online comments and inquiries.

• High school or vocational diploma.
• Bilingual skills required;
  Spanish preferred.
• Strong customer service skills and sensitivity to individuals facing difficult circumstances.
• Clear verbal and written communication skills.
• Ability to stay organized, manage changing priorities, and maintain confidentiality.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Previous experience in a busy office is a plus.

Our Client is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.