Customer Relations Specialist

Customer Relations Specialist – Rollins, Inc.

Join to apply for the Customer Relations Specialist role at Rollins, Inc.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize schedules—training will be provided.
• Schedule appointments for technicians to minimize drive time and recommend alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain the customer database with accurate information including call details, dispositions, payments and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguard customer privacy and proprietary information.

• Pay of USD $19.00 to $22.00 hourly.
• Comprehensive benefits package including medical, dental, vision, maternity and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays and sick leave.
• Employee discounts, tuition reimbursement and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

• Founded in 1901, Orkin is a global residential and business service provider offering the most accurate, comprehensive, and efficient pest management services.
• The pest management industry is growing and recession‑resistant.
• You have a service‑oriented mindset that builds loyalty and trust with clients.
• You hold yourself responsible to commitments.
• You value teamwork.
• You want to join a company that supports the community.
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

• Previous experience in Customer Service or Sales preferred.
• Ability to work Monday through Friday, with occasional Saturdays.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills with various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• We will consider for employment all qualified applicants in a manner consistent with applicable state and local laws.

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.

Entry level

Full‑time

Other

Consumer Services