Member Service Associate

## Description
** Member Services Associate
**** Bousquet Sport - Pittsfield, MA
**** Job Type:
** Full-time or Part-time
** Pay:** $16.00 - $20.00 per hour
*
* Schedule:

** Days, nights, and/or weekends required
- ** Position Overview
** Bousquet Sport is seeking a friendly, reliable, and service-driven Member Services Associate to join our team. This role is the first point of contact for our members and guests and plays a key role in creating a welcoming, professional, and organized club environment.

The ideal candidate is personable, detail-oriented, and thrives in a fast-paced setting.

- ** Key Responsibilities
**** Front Desk Operations
*** Greet and check in members and guests in a friendly, professional manner
* Answer phone calls, emails, and in-person inquiries
* Assist members with scheduling, registrations, and general questions
** Member Experience
*** Create a welcoming and positive environment at all times
* Build relationships with members and recognize regulars
* Provide accurate information about programming, memberships, and club offerings
** Billing & Account Support
*** Answer basic billing and membership questions
* Assist with purchases, registrations, and account updates
* Escalate complex issues to the Supervisor on Duty
** Facility Cleanliness & Upkeep
*** Maintain cleanliness and organization of front desk and shared spaces
* Complete assigned cleaning tasks (towels, trash, general upkeep)
* Reset spaces including studios, courts, locker rooms, and common areas
* Monitor supply levels and communicate needs to leadership
* Report maintenance or cleanliness concerns promptly-
- ** Benefits & Perks
*** Complimentary Bousquet Sport membership
* Employee discounts on programs, personal training, and services
* Flexible scheduling (full-time and part-time opportunities)
* Opportunities for growth and advancement within the organization
* Positive, team-oriented work environment
** For Full-Time Employees:
*** Health insurance benefits
* Paid time off (vacation and sick time)## Qualifications
** Qualifications
* ** Customer service or hospitality experience preferred
* Strong communication and interpersonal skills
* Ability to stay organized in a fast-paced environment
* Positive attitude and team-oriented mindset
- ** Physical Requirements
*** Ability to stand and walk for extended periods
* Frequent movement throughout the facility
* Ability to lift and carry up to 40 lbs (towels, supplies, equipment)
* Ability to bend, reach, twist, and perform cleaning tasks
* Comfortable working in a fast-paced, member-facing environment