Training & Development Specialist

Work Arrangement:
Hybrid upon completion of onboarding/training.

We are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects our community. Our principles support Greylock's mission and our goals of building a diverse workforce reflecting multiple identities and supporting diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.

To be employed by Greylock Federal Credit Union, employees must reside in Massachusetts, New York, Vermont, or Connecticut.

Under the general supervision of the VP of Brand & Culture, you will support the coordination, creation, maintenance, and facilitation of educational materials used for internal training programs throughout the organization. You will participate on project teams with training-related objectives.

• Designs, facilitates, and evaluates training for new hires, branch staff, and core system users through classroom, virtual, and hybrid environments.
• Maintains and administers the Learning Management System, training calendar, and participation records; ensures accurate tracking, course assignments, and reporting.
• Develops and edits instructional content in collaboration with department leaders; maintains up-to-date training documents, materials, and compliance references.
• Participates on cross‑functional project teams to support business initiatives with aligned training and performance support.
• Supports the delivery of internal leadership and cultural training such as Greylock Management Academy, Crucial Conversations, and new hire orientation.
• Analyzes participant feedback and manager input to improve training programs and identify learning needs.
• Maintains SharePoint training site and assists with uploading content, archiving outdated files, and posting calendar updates.
• Engages in ongoing professional development, attends training seminars, and contributes external best practices to improve internal training delivery.
• Represents Greylock in community, civic, and professional forums to expand the organization’s visibility and brand awareness through professional engagement, networking, or external volunteer opportunities.

• High school diploma or its equivalent.
• Preferred:
  College Degree.
• Preferred:
  At least two years of experience as an Instructional Designer, a training facilitator or related field.
• Preferred:
  Obtain ATD Instructional Design Certificate preferably within 18 months of hire.
• Ability to identify and create materials, exercises, and activities that enhance the learning process.
• Ability to break learning topics into basic steps and identify the order in which topics are best presented.
• Exceptional written communication skills, including proper grammar, punctuation, and spelling. Ability to write drafts, edit drafts, and ensure finalized materials provide for the transfer of knowledge.
• Ability to create graphics using graphics creation software.
• Experience using Microsoft Office Suite, especially Word, PowerPoint, and Publisher. Ability to continue to learn and develop skills at an intermediate to advanced level, as identified in Microsoft learning assessments.
• Adobe InDesign Experience a plus.
• Preferred:
  Minimum two years banking/credit union experience, with a basic knowledge of banking products and terminology, and a basic understanding of responsibilities performed in the branch network and lending departments.
• Preferred: A basic understanding of compliance regulations adhered to in the branch network and lending departments.
• Ability to lift up to 25 pounds and stand for a long period of time.

• Entry level

• Full‑time

• Human Resources

• Banking