Guest Service Associate

Berkshire Medical Center
· BMC Guest Services

Hourly Pay Range: 18.0400 through 27.0600

Variable Days

Posted 03/31/2026

This role is responsible for the safe and timely transport of patients and their belongings to and from inpatient rooms and care areas and upon discharge Responsible for greeting family members and visitors and escorting them to various locations throughout the facility. Screens family members and visitors to ensure the safety and security of visitors and staff, notify security discretely should the person be a VIP.

(Minimum qualifications are required unless stated otherwise.)

• Hospitality experience preferred.
• On the job training under the direction of the Department Supervisor and an experienced Guest Service Associate.

• High school diploma or GED preferred.

• CPR is required within 3 months of hire.
• De-escalation training within 1 month of hire.

• Familiar with transport equipment such as, stretcher, oxygen tanks, and hospital/ICU beds.
• Ability to follow instructions.
• Ability to perform repetitive duties.
• Willingness to complete assignments with a high level of quality and consideration of patients, staff, and visitors.
• Ability to receive constructive criticism professionally.
• Ability to communicate effectively.
• Ability to use communication devices such as telephones, computers, bar codes, pagers, etc.
• Works well together with different units and departments throughout the Hospital community
• Full knowledge of hospital ethics and policies as they pertain to the job are required.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.