Teller Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pittsfield, MA, US

2 days ago Requisition

Salary Range: $20.67 To $26.06 Hourly

Department:
Retail Administration

Work Arrangement:
Full-Time, In-Office (Monday-Friday 8:00am-5:00pm, rotating Saturdays 8:00am-1:00pm)

Sign on bonus: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided byour IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Teller Manager manages daily operations of the teller line, ensures compliance with regulatory standards, and provides guidance, coaching, and mentoring to teller staff. This role plays a key leadership position in the delivery of exceptional member service, accurate transaction processing, branch security, and staff development. The Teller Manager supports organizational goals by ensuring efficient operations and a high-performing team aligned with Greylock’s service, security, and compliance expectations.

25%

Supervises and supports teller line operations, including scheduling, daily setup, assigning operational duties, and ensuring policy compliance in a moderate to high-volume transaction environment.

20%

Mentors, coaches, and trains teller staff, including onboarding, conducting performance reviews, providing feedback, and supporting professional development.

20%

Performs teller transactions and overrides, maintains a cash drawer, balances cash recyclers, supports vault operations, and ensures teller and branch cash limits are adhered to.

10%

Oversees ATM balancing, branch cash inventory, and recycler operational procedures; schedules vendor maintenance and resolves system errors or out-of-balance conditions.

10%

Coordinates and facilitates training on procedural updates, core system changes, security protocols, sales goals, and regulatory compliance. Completes internal classroom training and shadow trainer responsibilities as needed.

5%

Partners with management on annual audits and compliance testing; participates in internal audit programs and documents required supervisory checks.

5%

Troubleshoots and resolves member and employee escalations; serves as acting Branch Manager in their absence, and participates in retail operational projects

5%

Represents Greylock in community, civic, and professional forums to expand the organization's visibility and brand awareness through professional engagement, networking, or external volunteer opportunities.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

• Teller operations are conducted efficiently, securely, and with adherence to policy.
• Staff are properly trained, coached, and evaluated in alignment with Credit Union standards.
• Daily balancing and vault procedures are completed accurately with minimal errors.
• Compliance and audit requirements are met on time with full documentation.
• Membe…