Medical Receptionist

About the Organization

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. We offer a broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Salary Range: $18.00 - $21.00 / hour

The Medical Receptionist welcomes patients to the Health Center and checks all pre‑exam requirements, including patient information. This person collects co‑payments, notifies the clinic when patients have arrived for appointments, and manages the provider’s schedules to ensure patients and providers are notified accordingly. The Receptionist supports CHP’s mission, vision, and values and adheres to compliance protocols and CHP’s policies and procedures.

• Welcome patients to the Health Center; ensure that all pre‑exam information is up to date and accurate before appointments; collect co‑payments; make sure that referrals are received.
• Provide schedule support to providers.
• Perform clerical duties as requested.
• Provide information to patients/outside callers.
• Record and deliver messages.
• Answer, screen, and route outside calls to the appropriate area or individual.
• Conduct scheduling, reminder, and re‑scheduling phone calls to patients.

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in when needed and cross‑train for additional site coverage; respond promptly to requests for service and assistance.
• Ability to effectively present information in one‑on‑one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Punctual and reliable; ability to maintain schedule commitments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School or Equivalent
• Spanish speaking/bilingual is a plus.
• Function in a busy office setting.
• Manage difficult or emotional customer situations.
• Respond to requests for service and assistance.
• Support organization’s goals and values.
• Flexible

• to view the Administrative ADA requirements

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This position is currently accepting applications.