IT Support Specialist

Responsibilities

• Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools.
• Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity.
• Support end‑user training where required.
• Support all company IT policies and data protection standards.
• Escalate support issues to appropriate personnel as needed.
• Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation.
• Collaborate with other departments for problem resolutions as necessary.
• Create system/user documentation.
• Maintain Computer/IT equipment asset listing.
• Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols.
• Be on call on a rotational basis.

• Microsoft Windows Operating Systems
• Microsoft Office Suite
• Printer installation and support
• Mobile devices including tablets and phones
• Basic Networking
• Familiarity with ITSM tools
• Customer service
• Clear and concise verbal, written and telephone communication
• Time management and prioritization with incoming tasks/requests
• Ability to be on call per the on‑call rotation
• Analyze complex problems and make sound recommendations
• Perform administrative tasks, including creating documentation and tracking incident tickets
• Operate independently as well as in a group setting

Climbing:
Less than 20%

Crawling/Stooping:
Less than 20%

Hearing:
Over 70%

Heavy Lifting:
Less than 20%

Manual Dexterity: 41% - 70%

Pushing/Pulling:
Less than 20%

Speaking:
Over 70%

Standing: 20% - 40%

Visual:
Over 70%

Walking: 20% - 40%

Targeted pay range of $50,000-$56,000 USD per year, depending on experience and qualifications.

The Maschhoffs offers full-time regular employees
a comprehensive benefits package including:

• Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan.
• Two options for dental coverage, both of which cover three main types of expenses and cover preventative care at 100%.
• Complimentary Basic Life Insurance as well as voluntary employee, spouse, and child life insurance policies.
• Short Term and Long Term Disability coverage, at no cost to the employee.
• A traditional pre‑tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions, which is immediately vested.
• A generous paid time off program, including a life event day and volunteer day each year for full time employees.
• Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics.

• Education:
  
  High School or better.
• Experience:
  
  1 year of related experience.
• Preferred:
  High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.