Consumer Counselor​/Mediator

Housing & Consumer Counselor/Mediator

Please submit Cover Letter and Resume

Please note:

This position requires you to study for and successfully pass the HUD housing counseling exam. Candidates do not need to be certified prior to hire.

1. Berkshire County Regional Housing Authority (BCRHA) is a public agency operating for the benefit of all citizens. Personnel shall conduct themselves in a manner respectful of all clients and shall adhere to BCRHA’s mission and goals. Personnel shall act in such a way as to create a positive image of the Agency.

2. Personnel will act in a professional manner while relating to BCRHA staff, clients business contacts seeking to resolve differences or complaints through appropriate agency procedures.

3. All personnel are responsible for adherence to BCRHA personnel policies, including the prevention of conflict of interest, misuse of funds, or abuse of trust and are responsible for reporting known misconduct to an Executive Officer.

4. All personnel shall respect the legal and moral rights and privacy of confidential information due all clients and are responsible for upholding BCRHA’s affirmative action policies.

• Report to and work in cooperation with the Director of Housing, Legal, and Consumer Services to ensure program quality assurance and furtherance of BCRHA’s mission.
• Provide housing/legal counseling to tenants and landlords/property managers with the goal of preserving/stabilizing tenancies. Housing/Legal Counseling is the process of helping a client to make a decision. A part of this process, the person providing housing/legal counseling will typically give their opinion about a matter, which will typically be based upon legal precedent (the law), economic, social, and other considerations.
• Provide foreclosure prevention services to assist homeowners in maintaining home ownership or exploring softer landing options.
• Provide consumer advocacy to consumers filing complaints against businesses through the Berkshire Consumer Services Program/Local Consumer Program, working in cooperation with the Massachusetts Attorney General’s Office.
• Conduct informal mediation / negotiation between tenants and landlords, neighbors, property owners, managers, other agencies, etc. to assist clients to maintain, stabilize, or obtain permanent housing.
• Implement court-connected mediation services during summary process eviction sessions.
• Maintain and continuously develop a strong knowledge of housing/consumer law and community resources by attending relevant trainings/continuing education.
• Establish an understanding of and relationships with community resources.
• Participate in regular staff meetings and work cooperatively with the Program Director and other team members.
• Complete up-to-date and accurate client files and program statistics in the organization’s Client Management Systems.
• Prepare accurate periodic program and statistical reports for relevant funding sources.
• Provide educational workshops and community outreach to state, local, and community organizations and agencies.
• Other duties as assigned.

Job Type: Full-time

BILINGUAL STRONGLY PREFERRED

A RESUME AND A COVER LETTER ARE REQUIRED UPON SUBMISSION.

Pay: $44,000.00 - $48,000.00 per year

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

In person