Service Coordinator

Overview

Reference #:

Join Cleveland Brothers Equipment Co., a leading Caterpillar dealer in Pennsylvania, Northern West Virginia, and Western Maryland, and take on a Service Coordinator role. This position supports employees, managers, and customers by ensuring efficient flow of documentation and supplies.

• Open & close master and sub work orders
• Enter time into Time Collection System and prepare and process required paperwork
• Order & distribute materials for shop personnel
• Research literature
• Verify, record, maintain & submit specific service shop records
• Substitute for other positions and other functions as assigned by necessity
• Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
• Enter personnel time into time collection system and generate all required paperwork
• Advise concerned parties on status of jobs
• Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
• Research part numbers from database and computer inventory records
• Maintain up-to-date files of product catalogues and technical data
• Order parts by computer for repairs from either inside or outside the Company and oversee distribution
• Accept payments for services
• Keep logs of repairs performed, customer calls, and parts required
• Compile reports on service employees hours, repair time on customer equipment, and machine history
• Initiate warranty claims and credit unused or defective parts against work orders
• Schedule repair work in absence of supervision
• Coordinate record keeping with sales and administrative personnel
• Receive payments and credit to work order when completed
• Operate basic office equipment
• Perform other work related duties as required
• Thorough understanding of shop practices and procedures focusing on work order processes
• Knowledge of product and part inventory, diesel and gas engines
• Working skills in researching and ordering of parts coupled with computer supported clerical ability
• Proven ability to organize and prioritize work based on time constraints
• Strong communication skills for dealing with customers and fellow employees

Clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.

• Competitive Compensation
• Phenomenal Benefits Package:
  Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement:
  Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability:
  Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a rusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.