Product Analyst

Ship Monk isn't just a 3PL; we're a growth partner for merchants
. We provide cutting‑edge technology and a network of owned and operated fulfillment centers that empower high‑growth e‑commerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click‑to‑delivery and real‑time inventory to custom solutions—all with a merchant‑first mindset.

Why Ship Monk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI‑powered platform. It provides a real‑time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands‑on, "mom and pop" support with a global reach. Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long‑term partnerships. Our all‑inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

• Merchant‑first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, consistently innovating and improving.
• Get sh
  * t done: We're a fast‑paced, high‑growth company that values action and results.

Ship Monk is hiring a Product Analyst to own the analytics and insights that power our parcel shipping strategy. You’ll sit within the Transportation Product team and report to a Senior Product Manager. Your focus will be on understanding why our parcel network behaves the way it does, where it’s leaking cost or performance, and what actions can materially improve it.

You’ll use SQL, data modeling, and structured analysis to uncover optimization opportunities across carriers, methods, zones, and operational workflows. But this role isn’t limited to delivering numbers. You will be expected to connect the dots, explain why findings matter, and help shape next steps. You’ll partner closely with engineering, operations, and our transportation team to turn analysis into measurable improvements.

If you’re strong analytically and want to build product muscles over time, this role can evolve into a PM track as Ship Monk’s network and Transportation roadmap expand.

• Independently analyze parcel cost drivers, including COGS, billable weight logic, DIM impacts, zone mix, surcharges, & packaging patterns.
• Monitor transit performance, first‑scan timeliness, exception rates, LIT trends, and other KPIs that shape merchant experience.
• Identify anomalies and pressure‑test underlying assumptions in our Virtual Carrier Network.
• Evaluate carrier service performance and cost structure to recommend allocation changes, zip strategies, or method rule updates.
• Support new carrier pilots and post‑launch assessments using structured measurement frameworks.
• Build models to estimate the impact of carrier rate changes, configuration changes, or method consolidations.

• Work with engineering to troubleshoot logic, validate data, and guide improvements to routing, rating, and scan tracking systems.
• Collaborate with transportation operations and pricing to understand real‑world constraints and merchant impact.
• Help prepare clear, data‑backed narratives for executives, ops leaders, and carrier partners.