Client Services Call Center Agent

* Description
* Maintaining industry leading service standards by providing prompt service and one call resolution.
Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
Most calls will be from current clients who have questions about their policy in regards to:
Requested changes or updates to their accounts
Grow existing client relationships
Saving cancel requests
Setting up autopay
Timely entry of all inbound leads

* Skills
* Call center
Customer service
Microsoft office
Insurance
Salesforce
Problem management
Problem solving
Multitasking
Communication and writing skills
Data entry
Strong computer skills: CRMs, Dual monitors, phone systems

* Additional

Skills & Qualifications
* Call Center - 2+ years
High emotional intelligence and patience
Strong problem-solving and multitasking abilities.
Reliable attendance and commitment to quality service.
Comfortable with digital tools and data entry.
Professional demeanor and team-oriented mindset.
Ability to build rapport quickly and handle diverse customer needs.

* Experience Level
* Intermediate

* Job Type & Location
* This is a Contract to Hire position based out of Pittston, PA.

* Pay and Benefits
* The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Pittston,PA.

* Final date to receive applications
* This position is anticipated to close on Jan 14, 2026.
h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required

Preferred

Job Industries

• Other