Client Services Representative

Location:

Pittston, PA

Schedule:

Onsite, Monday-Friday

Shift Options: 8.5-hour shifts with start times every 30 minutes between 9:00 AM and 12:30 PM EST

Pay:
Hourly Base Pay + Incentive Opportunities

TEKsystems is hiring Client Services Representatives on behalf of an A++ AM Best-rated insurance provider serving small business owners across the country. This rapidly growing organization has experienced tremendous success and continues to expand, creating exciting opportunities for career growth, insurance licensing, and leadership advancement.

If you enjoy helping customers, solving problems, and working in a fast-paced team environment, this could be the perfect opportunity.

As a Client Services Representative, you'll be the first point of contact for existing clients, delivering exceptional customer service and helping small business owners navigate their insurance needs.

• Answering inbound customer calls and resolving inquiries efficiently
• Providing one-call resolution whenever possible
• Processing account updates and policy changes
• Assisting customers with account management and payment setup, including autopay enrollment
• Retaining customers who are considering canceling their policies
• Building and strengthening customer relationships
• Accurately documenting customer interactions in multiple systems
• Entering and managing inbound leads in a timely manner
• Following up on customer requests and open items
• Working collaboratively with teammates to deliver a best-in-class customer experience

We welcome candidates from a variety of backgrounds, including call center, customer service, retail, hospitality, and recent college graduates.

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• A customer-first mindset
• Reliable attendance and strong work ethic
• Ability to multitask in a fast-paced environment
• High emotional intelligence and patience when assisting customers
• Professional, team-oriented attitude

• Dual monitors
• Multiple browser windows and applications
• CRM platforms (Salesforce experience preferred)
• Microsoft Office Suite (Outlook, Excel, Word)
• Data entry and documentation while speaking with customers

• 2+ years of call center experience
• Experience managing high call volumes
• Proven customer issue resolution skills
• Familiarity with call metrics, scripts, and CRM systems

• Associate's or Bachelor's degree preferred
• Business, Communications, or related educational experience a plus
• Strong desire to learn and grow within a corporate environment

• Retail, hospitality, banking, or service industry experience
• Strong personality and relationship-building skills
• Dependable and customer-focused approach

• Opportunity to earn insurance licensing
• Clear pathways into leadership roles
• Company growth creating ongoing advancement opportunities

• Dedicated training team committed to your success
• Comprehensive onboarding program
• Training begins onsite at 9:00 AM EST

• Collaborative, team-focused environment
• Supportive leadership team
• Positive workplace focused on employee development and customer success

Every day, you'll help small business owners protect what matters most while providing peace of mind and exceptional service.

This is a Contract to Hire position based out of Pittston, PA.

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance…