FI MGR

# FI MGRHot Job## Overview Salary Range $7,000.00 - $10,000.00 Base+Commission/month

Position Type Full Time Category Finance ## Description
** Position Summary
** The F&I Manager is responsible for overseeing all finance, insurance, and after-sales programs to maximize profitability while ensuring an exceptional customer experience. This position requires building strong relationships with lenders and customers, processing finance/insurance documents, and driving additional  revenue through protection products and financing packages.
** Core Responsibilities*
* ** Customer-Focused Sales & Product Presentation
*** Offer financing options, service contracts, extended warranties, and other aftermarket products to customers.
* Explain the benefits of F&I products, including GAP insurance and maintenance plans, in a transparent and professional manner.
* Convert cash transactions to financed deals when appropriate to maximize revenue.
* Create a memorable vehicle delivery process to build customer loyalty.
** Finance & Compliance Management
*** Build and maintain relationships with multiple lenders, securing competitive financing programs for customers.
* Prepare and submit loan applications accurately and promptly to finance sources.
* Ensure compliance with all federal, state, and local regulations governing vehicle financing and insurance, such as TILA and FCRA.
* Review and verify that all sales documents are accurate, including lien, tax, and title information.
* Maintain and organize insurance and finance files for timely processing.
** Operational Excellence & Collaboration
*** Monitor finance penetration rates and generate detailed monthly and annual performance reports.
* Collaborate with the sales team to develop forecasts, goals, and strategies for financing and insurance.
* Attend manager meetings to coordinate strategies and discuss progress with other departments.
* Train and mentor a designated employee to perform F&I duties during your absence.
** Customer Satisfaction & Conflict Resolution
*** Provide clear explanations of dealership and manufacturer service policies to customers.
* Handle customer complaints with professionalism, empathy, and a commitment to a positive outcome.
* Maintain a positive, cooperative relationship with the sales, service, and accounting departments to ensure smooth transactions.
* Develop follow-up systems to maintain customer relationships and promote future business.## Qualifications
** Qualifications  Education & Experience
*** Bachelor’s degree or equivalent combination of education and 1-2 years of work-related experience in F&I or automotive sales.
* Proven experience in selling F&I products or the ability to learn quickly and efficiently.
** Licenses & Certifications
*** Valid Driver’s License.
* Valid State Insurance License (or ability to obtain).
** Skills & Competencies
*** Excellent interpersonal and communication skills with the ability to engage customers and lenders effectively.
* Strong knowledge of financing products, lender guidelines, and state regulations.
* Detail-oriented with strong organizational and problem-solving abilities.
* Ability to work independently and as part of a team.
* Proficiency in dealership management systems and CRM software.
** Physical Requirements
*** Environment:
Work primarily indoors in air-conditioned offices.
* Sitting/Standing:
Regular sitting with some standing and walking throughout the day.
* Lifting:
Occasionally lift up to 25 lbs.
* Repetitive Movement:
Regular use of hands for computer work and paperwork.
* Mobility:
Occasionally bend, twist, stoop, and climb stairs.
* Visual Acuity:
Ability to read and analyze financial documents and customer applications.
** Expectations & Performance Standards
*** Uphold Thompsons Auto Group’s commitment to integrity and customer satisfaction by ensuring ethical and transparent interactions with customers.
* Attend all required meetings, maintain consistent follow-through on assigned projects, and set personal performance goals aligned with company objectives.
* Maintain a clean and professional appearance, reflecting Thompsons' commitment to accountability and continuous improvement.
* Adhere to the company’s confidentiality policies and protect sensitive customer information.
* Be available to work evenings, weekends, and holidays as required.