IT Technician

IT Technician

Compucom Staffing

Location:

Plainfield, IL (onsite)

• Assure continuity of the computer system for all system users.
• Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service.
• Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
• Provide support of a Google based business, using Google business applications.
• Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications.
• Set up equipment for employees, or assist moving equipment around.
• Must be able to coordinate with software and hardware vendors to resolve any technical issues.
• Develop training materials and procedures, and / or train users in the proper use of hardware and software.
• Provide solutions in a timely fashion for issues that may arise with all client applications.
• Log and track support calls in client Incident Management system, prioritize and elevate tickets as required to ensure customer satisfaction.
• Identify trends in the support calls and develop documentation to address the most‑often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
• Recommend changes in software and hardware to improve computer capabilities.
• Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Performs other duties as assigned.

• Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred.
• Minimum 1 to 3+ years of related work experience.
• Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP/IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace.
• Must be able to support Apple and Android mobile phones.
• Experience with Small PDF and Auto Desk applications, a plus.
• Knowledge of AWS, Ring Central, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus.
• Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required.
• Frequently lift and/or move items over 50 pounds.
• Excellent telephone presence with organized follow‑up skills.
• Ability to multitask – Sense of urgency; maintain a positive attitude.
• Strong user‑centric focus; service‑oriented attitude.
• Must have strong verbal and written communication skills.
• Must have organizational skills.
• Be proficient in decision making and take initiative.

$24.75 – $36.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre‑tax benefits

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer.

For more information, visit .