Customer Success Director

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

The Customer Success Director provides visionary leadership for the Contract Logistics Customer Success organization within a designated industry or region. This role is accountable not only for retaining and expanding strategic customer accounts, but also for proactively identifying, pursuing, and securing new business opportunities for existing customers that fuel long‑term, profitable growth.

The Director builds and sustains C‑suite level relationships, drives operational excellence, ensures financial performance across assigned accounts, and champions a high‑performance culture. Success in this role requires a leader who thrives in a fast‑paced, competitive environment and consistently delivers measurable commercial results.

• Serve as the executive owner for designated accounts, accountable for retention, renewal, and expansion of revenue, contract value, and service scope.
• Lead and execute proactive account growth strategies, uncover and advance expansion opportunities, and close incremental business that fuels revenue growth, deepens customer engagement, and solidifies long‑term relationships.
• Partner with internal stakeholders to create and execute aggressive growth plans, including new service launches, cross‑selling, and regional/global account expansion.
• Lead executive‑level pursuits, pricing strategy, commercial negotiations, and contract structuring to secure sustainable, high‑margin wins.
• Monitor market dynamics, customer investments, and competitive positioning to strategically capitalize on emerging opportunities.

• Maintain and elevate executive relationships, ensuring continuous alignment with evolving customer priorities and strategic initiatives.
• Serve as the senior escalation point to resolve issues and protect business continuity and customer trust.
• Lead executive business reviews, strategic roadmap conversations, and multi‑year account planning.

• Ensure operational execution meets or exceeds SLAs, cost objectives, and continuous improvement targets.
• Drive data‑based decision making; rigorously track KPIs across retention, growth, profitability, and customer satisfaction.

• Lead, develop, and inspire a high‑performing customer success team capable of supporting aggressive growth objectives.
• Build a culture of accountability, commercial acumen, customer advocacy, and operational excellence.
• Mentor and prepare future leaders; ensure talent development, capability expansion, and succession planning.

• Bachelor’s degree in Business, Sales, Supply Chain, Logistics, or a related field (or equivalent work experience)
• 10+ years in customer success, commercial operations, or strategic account leadership within logistics or a related industry.
• Proven track record of winning new business, expanding strategic accounts, and exceeding multi‑million‑dollar growth targets.
• Demonstrated ability to lead and scale multi‑level teams across complex, global environments.
• Extensive experience leading high‑value contract negotiations, shaping…