Sales Ops​/Billing Customer Liaison

Sales Ops/Billing Customer Liaison

Company: Azenta Life Sciences

Location: United States (base)

Employment type: Full-time

Seniority level: Mid-Senior level

At Azenta, we drive our future with new ideas, technologies and ways of thinking. Our customer‑focused culture encourages employees to embrace innovation, challenge the status quo, and collaborate across departments. We are grounded in the core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity.

The Sales Operations Customer Liaison manages the client experience and oversees critical aspects of client interaction that fall outside of sales or operations support. The role creates and supports communication processes with all core business departments to assure alignment, serving as the main point of contact for non‑operational client change requests.

• Ensures effective communication between client and Azenta teams.
• Provides support for non‑operational client change requests.
• Initiates post‑win contract/PO change requests to notify and trigger client action.
• Coordinates post‑win activities outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve them.
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
• Manages client deliverables for name/address change requests, PO updates, or client inquiries supported by internal teams.
• Provides Sales Operations support for requests outside of quoting and contracts; connects with Sales and Sales Operations when updated quotes/contracts are needed for client delivery.
• Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data.
• Ensures client responses are completed in a timely manner and meet department quality standards.
• Continuously evaluates processes and procedures, suggesting improvements to enhance service for both internal and external customers.

• Bachelor’s Degree.
• 3+ years’ experience in finance, billing, and/or sales operations.
• Customer support experience required.
• Preferred experience with SFDC () or similar solution.
• Excellent analytical and organizational skills.
• Excellent verbal, written, and presentation skills.
• Attention to detail, accuracy, and proactive relevance to company interests.

• Office setting.
• Employee may occasionally work in an area with potentially infectious materials.
• Employee is responsible for maintaining a clean work environment and enforcing and following Universal Precautions for blood borne pathogens when working in a potentially contaminated area.

EOE M/F/Disabled/VET

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email  for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $50,000 – $62,000 per year. The posted pay range is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on experience, education or other factors.