Guest Service Agent
Listed on 2026-01-27
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Hospitality / Hotel / Catering
Customer Service Rep
Overview
The Guest Service Agen tt is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Responsibilities- Process check-ins and check-outs
- Secure payment and verify and adjust billing as needed
- Assist guests with reservations and requests in a friendly, professional and timely manner
- Anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service
- Ensure adherence to brand standards and quality expectations
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
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