Onsite Technician

Overview

Join to apply for the Onsite Technician role at Five Star Technology Solutions
.

This range is provided by Five Star Technology Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $19.00/hr

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of a local school district. The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment.

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collect 1:1 devices at the end of the school year.
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved.
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes.
• Uphold Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events.

• Experience with troubleshooting hardware, software, and connectivity issues.
• A problem‑solving mind, finding innovative solutions and seeing all pieces of the puzzle.
• A customer service background and excellent communication skills.
• An organized physical work area, as well as a well‑maintained virtual workspace utilizing Slack and Google tools.
• A growth mindset that is eager to learn and the ambition to pursue further education through certifications like CompTIA A+, Security+, or Network+, as well as staying up to date with the latest trends and news in the technology industry.
• The ability to work effectively in both a team environment and independently.
• The ability to lift and move computers and other potentially heavy technology hardware.
• A driver’s license and a source of reliable transportation to travel between school buildings.
• The drive to embody Five Star’s core values of individuality, innovation, partnership, accountability, and respect.

• Entry level

• Full‑time

• Information Technology

Referrals increase your chances of interviewing at Five Star Technology Solutions by 2x.