Technical Writer​/Document Control III

Technical Writer/Document Control III –
Bureau Veritas North America

Business

Title:

Business Support III

Position Title:

Technical Writer Document Control

Division:
Consumer Products Services

Entity: ATL

Location:

Plainfield, IN

Reports to:

ATL Manager

FLSA:
Non-exempt

Hours Worked:
Typically, Monday through Thursday 7:30 AM – 4:00 PM. Must be flexible to meet business needs or cover shifts as requested.

The Technical Writer/Document Control serves in a key role providing project support to the distribution operations across different functional areas (Operations, Quality, & Compliance). This role facilitates authoring documents, writing and following up on deviations for intracompany issues, reviewing, tracking, and following up on deviation responses and timelines. The position is highly independent and reports to the manager, enabling progression on key initiatives.

• Provide general administrative and clerical support, such as filing, photocopying, and organizing documents.
• Answer and direct incoming internal and external communications.
• Schedule appointments and maintain calendars.
• Assist with basic data entry and record-keeping tasks.
• Provide support for meeting preparation.
• Perform basic research and information gathering as needed.
• Perform work in coordination with clients, coworkers, and supervision from management.
• Trouble‑shoot with N+1 for any client issues or questions, enhancing client satisfaction and relations.
• Perform data entry and report project updates.
• Report equipment and system technical issues to the appropriate contacts.
• Maintain supplies, workstation cleanliness, and equipment as required.
• Maintain up‑to‑date knowledge of current procedures.
• Follow the guidelines set forth by clients and the Bureau Veritas Consumer Products Services Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with clients and Bureau Veritas Consumer Products Services management systems in accordance with appropriate regulatory agencies.

• Follow guidelines set forth by clients and the Bureau Veritas Consumer Products Services Quality Manual and Safety/Chemical Hygiene Plan.
• Adhere to the requirements of the BV-CPS Quality System.
• Perform other duties as defined by Manager, department needs and workload.
• Serve as secondary support in multiple additional areas.
• Resolve escalated and high‑profile client requests and issues.
• Act as a subject‑matter expert (SME) in the assigned area and maintain up‑to‑date knowledge of current regulations, industry standards, and protocols.
• Manage and prioritize multiple projects simultaneously.
• Interpret information from multiple sources and provide analysis.
• Identify, troubleshoot, and solve escalated technical issues.
• Provide enhanced guidance and technical training to internal staff.
• Write or edit procedures as requested, including developing training materials.
• Act in partnership with clients and management to support process improvement development.
• Develop and implement administrative policies and procedures to enhance efficiency.
• Collect, create, maintain, and track progress of projects through visualization tools (example Power Bi, Excel, PowerPoint, or Dashboards) to manage status and progression of defined project improvements/key initiatives.
• Gather, track, and complete governance documents related to project improvements, department agendas and key initiatives across several department functions.
• Author technical documents related to change management and intra‑company issues with the use of systems such as Trackwise/Veeva Vault.
• As Document Controller/Editor ensure technical procedural revision review and approval workflows are achieved.
• Monitor, update, and look for trends in documentation and reports related to clinical supply chain, clinical trial kit distribution, pharma labeling and device manufacturing (Regulatory, FDA, TSA or GMP environment).
• Lead team meetings to present projects progress, data and action items (PowerPoint).
• Be the SME for deviations, procedure and technical documentation progress and tracking.
• Follow guidelines set forth by clients and in the Bureau Veritas…