Returns Specialist – 1st Shift

Schedule: Mon – Fri, 7:00am – 3:30pm, OT available

What You Will Do:

As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence.

• Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfilment of customer orders
• Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)
• Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation
• Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules
• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction
• Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping
• Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance
• Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers

What You Need:

Required

• High School Diploma or GED
• Ideally 2-4 years relevant experience

Preferred

• Clerical/administer work in a manufacturing, supply change or customer service environment
• ERP systems experience (SAP)

$32.10