Quality Assurance Assistant

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Provides administrative support to the Quality Assurance Department by assisting with tasks related to Incident Management and Department functions. Ensures compliance with agency policies and procedures and OPWDD regulations.

The position embraces diversity in all its forms and strives to create an inclusive, welcoming environment where every individual feels valued. They demonstrate cultural awareness and actively support a culture of equity and inclusion.

• Provides support to special projects, including data collection and analysis to identify incident trends. Supports the Human Rights Committee by entering required data into the Human Rights database and maintaining associated records. Performs additional duties assigned by the supervisor to support departmental and agency objectives.
• Ensures timely receipt of incident notifications by collecting relevant information and monitoring external communications.
• Tracks responses to requests for investigative documents received through the department’s dedicated mailbox.
• Accurately enters and maintains incident data in the OPWDD Incident Reporting Management Application (IRMA), ensuring updates are completed through to incident closure.
• Creates and maintains incident files; oversees the Quality Assurance incident filing system, including records retention and file archiving.
• Ensures that Corrective Action Plans and minutes are properly filed in the incident record prior to closure.
• Processes and tracks Payroll and Expenditure Reports for the department.
• Manages departmental purchases, including processing and tracking procurement activities.

Must be able to sit or stand for extended periods while working at a computer, reviewing documentation, and preparing reports. Ability to lift, carry, and transport physical files and materials weighing up to 15 pounds. Requires regular handling and organization of physical and electronic documents. May involve occasional bending, reaching, or walking to retrieve or store files within the office environment.

• High school diploma or equivalent required.
• Minimum of 3 years’ relevant administrative or clerical experience, preferably in a data-driven or compliance-focused environment.
• Strong organizational skills with demonstrated ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and comfort working with database systems and electronic filing platforms.

This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities and tasks may evolve or change at the discretion of the organization.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Quality Assurance
• Industry: Individual and Family Services