Branch Ambassador- North Nassau Area

Overview

Full Time Branch Ambassador
- North Nassau Area

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives—not the other way around.

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We seek outgoing, passionate people who want to be a part of this reimagined banking experience.

Here s what we re looking for in you:

• You re friendly and engaging and can connect with customers. You are a people person—whether you re helping with technology challenges, having casual conversation, or showing off some of the services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You ll bring in experts that can help guide customers to their financial destination.
• You understand the importance of being compliant when working at a bank. You ll ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You ll support customers in all areas of the branch, from cash handling and service needs to rotating throughout the branch based on customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is considered an expert.
• You are naturally curious and eager to learn. We ll teach you what Capital One offers to help guide customers toward their financial goals.
• You are digitally savvy. You ll showcase what s possible in our physical space and how to navigate our mobile and online experience, using the branch s laptops and iPads. You ll educate customers on other banking channels and products and services.
• You are a team player and will have the opportunity to work with an energized team of banking professionals and help inspire teammates.
• You ll research and answer customer inquiries to enhance retention and engagement by leveraging tools and channels to recommend appropriate solutions.
• You ll be able to travel between branches in the assigned local area and support the market you are assigned.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications:

• Associate s degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation and Location

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are for candidates hired to perform work within one of these locations and may reflect the offer amount aries for part-time roles will be prorated based on hours.

Carle Place, NY: $51,542 - $54,600 for Branch Ambassador

Cedarhurst, NY: $51,542 - $54,600 for Branch Ambassador

East Meadow, NY: $51,542 - $54,600 for Branch Ambassador

Glen Cove, NY: $51,542 - $54,600 for Branch Ambassador

Great Neck, NY: $51,542 - $54,600 for Branch Ambassador

Hicksville, NY: $51,542 - $54,600 for Branch Ambassador

Levittown, NY: $51,542 - $54,600 for Branch Ambassador

Plainview, NY: $51,542 - $54,600 for Branch Ambassador

Roslyn, NY: $51,542 - $54,600 for Branch Ambassador

Wantagh, NY: $51,542 - $54,600 for Branch Ambassador

Williston Park, NY: $51,542 - $54,600 for Branch Ambassador

Candidates hired to work in other…