Branch Ambassador- South Nassau Area

Overview

Full Time Branch Ambassador
- South Nassau Area

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we re redefining how people bank. You see, we believe banking should fit our customers  everyday lives—not the other way around. As a Branch Ambassador, you ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers  banking experience.

You ll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.

Our Branch team exists to enhance the financial lives of people in the communities we serve. We re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here s what we re looking for in you:

• You re friendly and engaging and can connect with customers. You re a people person—whether you re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You ll pull in experts that can help guide your customers to their financial destination.
• You re aware of the importance of being compliant when working at a bank. You ll ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You ll support customers in all areas of the branch, from cash handling and service needs, to rotating throughout the branch based on customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally "the expert".
• You re naturally curious and like to learn. We ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
• You re digitally savvy. You ll showcase what s possible in our physical space and how to easily navigate our mobile and online experience, using the branch s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions.
• You ll be able to travel between branches in assigned local area and support the market that you are assigned.

If you re nodding along and like what you re reading, let s talk.

Basic Qualifications
:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications
:

• Associate s degree
• 2+ years of Retail, Sales, or Banking Experience

Capital One will not sponsor new applicants for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked. Locations include:

• Baldwin, NY: $51,542 - $54,600
• Carle Place, NY: $51,542 - $54,600
• Cedarhurst, NY: $51,542 - $54,600
• East Meadow, NY: $51,542 - $54,600
• Glen Cove, NY: $51,542 - $54,600
• Levittown, NY: $51,542 - $54,600
• Plainview, NY: $51,542 - $54,600
• Valley Stream, NY: $51,542 - $54,600
• Wantagh, NY: $51,542 - $54,600
• West Hempstead, NY: $51,542 - $54,600

Candidates hired in other locations will be paid according to the pay range for that location. Actual offers will be in the offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. All information provided will be used to determine needed accommodations if applicable. For accommodations, contact Recruiting at or via email at Recruitin

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. For questions about the recruiting process, please email