Customer Service Representative

Department: Customer Service Center

Employment Type: Full Time

Location: Long Island - Plainview (Nassau)

Compensation: $22.00 - $25.00 / hour

Now Hiring:
Customer Service Representative

Full-Time | Weekend Availability Required

Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you!

Storage Post is a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency.

The Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards.

You will:

• Take ownership of customer inquiries and deliver solutions tailored to customer needs
• Handle inbound customer service calls while maintaining a 95% answer rate
• Monitor support queues and address customer-related issues promptly
• Answer rollover sales calls using provided scripts to ensure a positive experience
• Manage customer credits and assist with claim management
• Identify and report operational issues or gaps in procedures
• Support ad hoc operational projects as assigned by the Call Center Supervisor
• Perform other duties as needed to support the team’s success

• 2+ years of customer service experience.
• Previous in-bound customer service calls experience preferred.
• Flexibility to work varied schedules, including weekends.
• A genuine passion for delivering exceptional customer service.
• Excellent verbal and written communication skills.
• A pleasant, professional phone presence.
• Strong time management and organizational skills.
• Confidence handling customer concerns and resolving conflicts.
• Ability to remain calm and effective in a sometimes high-pressure environment.
• A collaborative mindset and ability to work well with others.

• Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees
• 401(k) + 4% Employer Match – Invest in your future while building your career.
• 24 Paid Days Off/Year – Because work-life balance matters.