Intake Coordinator

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Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience.

At our care centers, all patients—and our team—can feel truly supported, every step of the way.

• Ownership—Take initiative, be accountable, and care about the outcome.
• Excellence—Raise the bar, set an example for colleagues, patients, and partners.
• Curious & Inquisitive—Always seek to gather information and knowledge, and understand the way.
• Find A Way—Obstacles arise, but we find a way even when there isn’t a defined road forward.
• It’s a Marathon, not a Sprint—We have large problems to solve; persistence is daily.
• Urgent—We move quickly and with purpose. Patients are waiting; our work matters.

We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians, and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry because patients deserve better.

• Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation.
• Liaise with referring providers to obtain necessary documentation and communicate status to patients.
• Communicate referral process and status to patients in a customer‑centric way.
• Maintain open communication with referring/prescribing providers.
• Assist in maintaining medical inventory and office supplies.
• Complete a dedicated 6‑week training plan to succeed in your role.

• Passion for patient care and delivering exceptional patient experiences.
• Health care experience required.
• Prior experience in infusion preferred.
• Insurance prior authorization experience.
• Medical terminology knowledge.
• Overall medical insurance experience.
• Ability to quickly grasp new applications.
• Strong familiarity utilizing Electronic Health Records (EHR) systems.

• Salary starting at $25/hr.
• Medical, dental, and vision insurance through our employer plan.
• Short‑ and long‑term disability coverage.
• Matching 401(k).
• 15 days PTO – we encourage you to take it!
• Competitive paid parental leave and flexible return‑to‑work policy.

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

Location:

Plainview, NY. Full‑time, on‑site whenever patients are scheduled.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industry: Hospitals and Health Care.