Client Service Representative

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说特灵科技，以及通过我们的各项业务，包括特灵注册商标和Thermo King可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

周一至周四，与同事在现场办公。周五可自主选择办公地点，根据工作需求灵活安排。

Delivers positive customer service experience and sales solutions to our customers while assisting internal Sales team meet financial and business goals and objectives. Provides customer support and ensures customer satisfaction goals are achieved. Oversees customer contract renewals and expansion, improving customer satisfaction and ensuring contractual obligations are achieved. Assist Sales Team with implementation of corporate initiatives as determined by Services Sales Leader.

Identifies opportunities for growth and sales within the existing customer base and coordinates activities with the account management team to develop strategies to win. Collaborates with Estimating, Operations, Sales and Billing teams to ensure customer needs are supported. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client’s facilities as needed.

• Responsible for customer satisfaction, retention, and growth for assigned portfolio.
• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits. Responsible for responding within 24-hours to all customer inquiries and concerns.
• Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
• Visit customers sites at least three times a week to ensure assigned work is being executed properly, identifying sales opportunities, and communicating with the customer.
• Responsible for working with the Service Resource Coordinators to ensure the technician’s schedules and parts/materials are in place to deliver company profits and meet the customer obligations on assigned portfolio.
• Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager and the estimating team on the proposals and delivering proposals to the customer in a time to meet their needs.
• Responsible for customer Accounts Receivable communication and follow-up.
• Responsible for collaboration and follow up on sales leads and quick quotes.
• Responsible for service agreement renewal activity with customer directly, managing the booking process and achieving monthly targets.
• Responsible to review the financial performance of all assigned accounts on monthly basis and provide a correction plan for poor performing service agreements.
• Provides a weekly activity plan to the Service Sales Team Leader and Area Service Manager
• Attends sales and customer support development trainings.
• Attends sales meetings.

• Prioritizes workload and customer requests to ensure a positive customer experience.
• Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external customers.
• Prepares reports/correspondence and maintains files.
• Schedules, participates and/or leads meetings, conferences, and project team activities.
• Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: customers/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner.
• Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health…