Network Technician; Part-Time

Overview

Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer‑orientated Network Technician. We touch the lives of binge‑watching, music‑loving, game‑playing, finals‑taking, seminar‑attending, class‑selecting students by providing IT infrastructure that meets the needs of today’s technology‑savvy generation.

• Providing exceptional service to customers
• Working with Boldyn Networks to address end‑user and network escalations
• Working with Boldyn Networks to coordinate client activities (e.g. move‑in)
• Responding to emergency outages promptly
• Monitoring, investigating and retiring equipment alarms
• Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
• Maintaining own schedule for onsite customer appointments within 24‑48 hour SLA
• Tracking and updating escalation tickets
• Working with Boldyn Networks on customer install activities as needed
• Seeing that Boldyn Networks policies and end‑user agreement are upheld in your perspective region
• Generating reports as required
• Attending training events as required
• Other documentation and administrative duties as requested

• Experience with commercial‑grade networking equipment
• Experience with fiber and copper‑based, PON, DSLAMS, RF via coax, and QAM
• Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
• Certifications such as Net+, CCENT, CCNA, CWTS
• Experience with Cable TV “headend” equipment
• Associate’s Degree in a technical field with 2+ years’ experience or Four‑year degree in Technology field
• 2‑3 years of help desk or technical support experience
• 2‑3 years of customer support experience

• Salary: $20‑$30 per hour.
• Thousands of Linked In Learning courses
• Flexible working opportunities
• Career development programs

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.