Patient Service Representative - Outpatient Rehab

Overview

Patient Service Representative - Outpatient Rehab role at Hartford Health Care
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Location:

440 New Britain Ave Planville (10141). Shift: 2 evenings (10:30am-7:00pm) and 3 days (7:00am-3:30pm).

Hartford Health Care Rehabilitation Network is the premier rehabilitation provider in Connecticut. We offer rehabilitation services across the continuum including acute care hospitals, long term care facilities, sub-acute rehab, homecare, outpatient centers, and community settings.

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
• Provides information to new patients prior to visit in accordance with department policies, and enters/updates patient demographics.
• Collects co-payments and office charges as needed and explains office payment/billing policies to patients.
• Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
• Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams.
• Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary.
• Reconciles billing and co-pays; refers payment and insurance problems to Billing Department.
• Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception.
• Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site.
• Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.

• High school diploma or equivalent required;
  Associates' or Bachelor’s degree in a clinical or business field preferred.
• 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
• Bilingual (highly preferred).

We are committed to supporting career development and growth within Hartford Health Care. Every moment matters.