Collision Estimator

Collision Estimator - RV & Fleet

Connecticut Motor Cars & Coaches

Plainville, Connecticut

Full-Time | Monday-Friday

Connecticut Motor Cars & Coaches is looking for an experienced collision estimator to join our growing team. We are a family-owned, independent repair facility specializing in automotive collision, fleet vehicles, RVs, motorhomes, fiberglass, structural repair, paint, and complex insurance claims.

This is not a large corporate collision center where every decision is made three levels above you. We are growing quickly, and we are looking for someone who is comfortable working in an environment where people are trusted to think, make decisions, solve problems, and take ownership of their work.

We are looking for someone who knows how to write a strong estimate, communicate with insurance companies, work with technicians, and stay on top of a claim until the job is complete. Just as importantly, we are looking for someone who does not get easily discouraged when a claim becomes difficult. Insurance work does not always move in a straight line.

Approvals get delayed. Estimates come back incomplete. Additional documentation is requested. Repairs become more complicated once a vehicle is opened up.

The right person for this role knows how to work through those situations professionally, ask the right questions, provide the right documentation, and keep moving toward a solution.

• Inspect vehicles and RVs for visible and potential hidden damage
• Prepare accurate, detailed repair estimates
• Build complete repair plans before work begins whenever possible
• Review technician findings and update estimates as additional damage is discovered
• Prepare and submit supplements with photos, documentation, labor justification, and supporting information
• Ensure estimates include appropriate labor, materials, paint operations, parts, sublet work, and repair procedures
• Research repair procedures when needed
• Help determine appropriate repair versus replacement decisions
• Maintain complete and organized documentation throughout the repair process

• Communicate directly with insurance adjusters and carriers
• Review insurance estimates and identify missing or insufficient repair operations
• Prepare and negotiate supplements when additional work is required
• Follow up consistently on outstanding approvals
• Provide documentation needed to support necessary repairs
• Work through differences between carrier estimates and the actual repair requirements
• Maintain professional relationships with adjusters while representing the repair needs of the vehicle accurately
• Stay involved until outstanding claim issues are resolved

We are looking for someone comfortable having professional but direct conversations when necessary.

You should be able to explain why a repair or operation is needed, support your position, and continue working through the issue when the first answer is not the final answer.

You will work closely with our technicians, painters, management team, and support staff to help keep work moving through the shop.

Responsibilities include:

• Reviewing active work-in-progress
• Identifying jobs waiting on approvals, parts, documentation, or decisions
• Coordinating teardown and blueprinting
• Making sure supplements are handled promptly
• Helping prioritize work based on approvals, parts availability, technician capacity, and customer commitments
• Following jobs through the repair process instead of handing them off after the initial estimate
• Helping ensure repair orders are complete and ready to close before delivery
• Identifying problems early and working with the team to find solutions

Our customers are often dealing with…