Sales Floor Supervisor

Position: Sales Floor Supervisor F/T

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This position pays: $18.50/Hour

• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

Description

Hourly Pay Range: $17.72 - $23.74

This position pays: $18.50/Hour

Why Work for Goodwill Southern New England?!

• Referral bonuses
• Retirement plan contributions
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

Summary

Under general supervision of the Store Manager and/or the Retail Management Team, the Sales Floor Manager

is accountable for the overall management and direction of the processes associated with the day-to-day

functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store

(inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast,

accurate, and friendly service at cash registers, on the retail floor, and at point of donation.

Store Operation



ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitors and sets the pace of work.
• Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
• Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
• Responsible for dressing room and bathroom cleanliness.
• Leads the generation of new Goodwill Rewards Program.
• Prioritizes and directs team member activity.
• Schedules supervisors and team members for cash register, sales floor, to meet customer/donor demand.
• Continuously assesses the sales floor, and directs team member activity, to ensure that standards are met.
• Informs team members of operating plan targets and progress against targets.
• Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.
• Identifies sub-standard departments &/or categories and takes action for resolution.
• Receives and responds to customer questions, requests, and complaints.
• Processes exchanges, special customer needs, and team member purchases as needed.
• Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
• Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.
• Implements the set-up of sales and marketing promotions & programs.
• Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.

FINANCIAL

• Effectively and efficiently assist the Store Manager in managing the store budget including payroll, achieving processing goals, generating revenue and controlling expenses.
• Ensure proper cash management including enforcement of cash register procedures and submission of required reports.
• Check daily report and receipts. Ensure daily pick-ups and deposits at designated bank.

Special Requirements

Will typically be required to work regular weekend (i.e. Saturday,

Sunday), evening and holiday hours customary to the retail trade.

SAFETY, SECURITY AND LOSS PREVENTION

• Monitor customers to limit/prevent losses including compliance to bag policies, potential ticket swapping and theft. Determine potential needs on sales floor including greeters and/or receipt review at main entrance.
• Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence.
• Partners with Store Manager on safety issues and solutions.
• Protects company assets and information by ensuring their safe handling, security and integrity.
• Manages cash and tender controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to execute this procedure to standard.
• Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.
• Ensure store and surrounding premises are kept clean and free of safety hazards and that safety, health and emergency procedures are understood and followed by all store employees.
• Ensure that designated staging area is utilized for "Z" racks that are filled with merchandise to be hung on the sales floor. Ensure that empty "Z" racks are removed from the sales floor immediately. Keep all aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation.
  
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