Retail Banker - Plaistow, NH

Location:

Plaistow, New Hampshire, United States of America

40 hours per week

$22.50 – $29.00 USD per hour

Personal & Commercial Banking

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

• Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team members or internal Bank partners, while ensuring a positive Customer experience.
• Requires a broad knowledge of the full product suite, services and processes of the business area, characterized by low to moderate complexity/risk.
• Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
• Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers through challenging times and life events, saving time and money, and exceeding their needs.
• Utilizes customer relationship management tools to proactively play a key role in customer assessments, proactively identifying Customer solutions and lead-focused outbound sales activities.
• Independently resolves customer issues, errors and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Requires full proficiency gained through job‑related training to perform a range of activities.
• Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations with customers about loan products, facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

• HS Diploma or GED.
• 1+ years’ experience working with customers and or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience; preferred.
• Teller experience preferred.
• Must be able to complete teller training upon hire to take customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services preferred.
• Demonstrated organizational skills to handle multiple tasks in a fast‑paced environment.
• Excellent communication skills with the ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (Preferred).

• Delivers legendary experience by helping customers, building relationships, and delivering service and advice.
• Understands and supports the Bank’s Customer Service Strategy; delivers Customers end‑to‑end advice they expect: building trust with educational content & tools, providing consultative support, and advocating for them with proactive insights & recommendations.
• Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money.
• Consistently executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store through either effective problem resolution or providing sound advice that yields a solution.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming, discovering initial needs and guiding customers appropriately.
• Understands customer preferences with banking (when and how they want) and educates Customers on self‑service options that…