Installer Service Specialist

Installer Service Specialist

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and accurately pick and stage parts for delivery.
• Route delivery specialists to ensure consistent and timely delivery of orders.
• Ensure delivery vehicles are serviced and maintained according to company standards, completing inspections on time and recording daily mileages.
• Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Process new core and warranty returns, pick them up, and credit customers promptly.
• Audit customer returns for warranty abuse and correctly tag/labeled returns.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties such as auto-load, returns, stock, etc.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

• Required:
• Strong background in mechanics.
• Above average communication skills.
• Desired:
• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting Day One
• Medical, dental, & vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 and provide your requested accommodation and position details.