Bilingual Universal Banker - Float - Spanish Speaking

## Bilingual Universal Banker
- Float
- Spanish Speaking Apply:
Onsite Position:
Plaistow, NH:
Full time:
Posted Today:
R91541# Overview:
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.  Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch.  Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.

Float Universal Banker will frequently travel to different branches within a designated area to assist branch staff as needed.  ##

Primary Responsibilities:

* ## Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
* Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
* Explain the high-level criteria used to decision loan applications.
* Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
* Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
* Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
* Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
* Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
* Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
* Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities.  Identify and escalate cases of suspected fraud.
* Resolve and accurately log all customer complaints in the appropriate system.
* Review, approve and help resolve Consumer and Business Banking customer overdrafts.
* Accurately complete customer transactions.
* Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
* Promote an environment that supports belonging and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
* Complete other related duties as assigned.  ## Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.  The position is a key driver of sales and the customer experience within the branch.  The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.  It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical…