Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot.

The position involves a variety of non-sales functions to support store operations and customer satisfaction. Responsibilities may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, and providing administrative services. Direct customer or vendor interaction is sometimes required. The role requires teamwork with other Associates, vendors, and carriers, with attention to detail and time management, and a high level of integrity.

• Support order fulfillment and customer service activities to ensure a positive customer experience.
• Assist customers in the store lot and direct them to departments or merchandise as needed.
• Provide administrative services and support as required.
• Interact with customers and vendors when necessary, including responding to product order status questions.
• Assist with cash management and program compliance where applicable.
• Collaborate with other Associates to meet operational objectives and maintain store standards.
• Demonstrate time management skills and operate with limited supervision as appropriate.

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and handle responsibilities with little to some supervision.
• Demonstrates integrity and a focus on store-specific business objectives.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Consumer Services