Client Data & Insights Manager

CLIENT DATA & INSIGHTS MANAGER

CDI

Plan-les-Ouates

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

We are seeking a Client Data & Insights Manager who is responsible for driving the global client engagement strategy through rigorous data governance, disciplined performance monitoring and cross-functional collaboration.

This role ensures that client data is transformed into actionable insights to support business growth, client development, and CRM excellence across markets.

• You will track and analyze key KPIs to monitor performance across markets and support client engagement growth
• You will translate business insights into data-driven action plans
• You will support markets in implementing client development strategies based on insights
• You will develop and maintain dashboards to ensure clear data performance visibility tailored for retail teams and top management
• You will supervise client segmentation and scoring methodologies
• You will ensure the highest standards of data governance and compliance
• You will support retail teams in embedding a strong client data culture

• You will Ensure a healthy, compliant, and actionable client database at all times
• You will monitor data quality, completeness, and enrichment across markets
• You will drive continuous improvement in targeting accuracy
• You will ensure relevant targeting strategies for campaigns, in close collraction with the client team
• You will support retail teams in embedding a strong client data culture

• You will manage and track requests through a centralized ticketing system
• You will ensure proper prioritization and resolution of data, CRM, and reporting requests
• You will standardize KPI frameworks and reporting methodologies
• You will strengthen executive visibility on client performance globally

• You will act as key contact for client data topics with the Group
• You will ensure alignment with Group frameworks, tools, and reporting standards
• You will collaborate closely with Regions, Marketing, Retail, Commercial, CS and key maison stakeholders to fuel business growth
• You will promote best practice sharing across markets

Success in this role will require:

• A solid experience in client analytics, CRM, or data-driven environments
• An expertise in CRM ecosystems (Salesforce, a plus) and understanding of database management and data quality principles
• Ability to operate in a complex, international matrix organization, with a high level of precision and business acumen
• Ability to work cross-functionally and communicate complex insights effectively
• Solution approach and client-centric mindset with attention to detail
• Adaptability and agility, Collaborative and Team spirit
• Fluency in English and French

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.