Reception Coordinator

Job Details

Job Location
:
Legacy Campus 241 Legacy Drive - Plano, TX 75023

Position Type
:
Part-Time

JOB SUMMARY:

The Reception Coordinator oversees all front desk operations by recruiting, training, and leading a team of volunteer receptionists. This role ensures the front desk is consistently staffed during business hours, provides ongoing support and updated procedures to volunteers, and maintains a welcoming, professional environment for all visitors and callers.

• Receives incoming calls and directs caller to destination
• Answers basic questions covering the ministries and programs at Chase Oaks Church and Local Good
• Warmly greets visitors and connects them to the person they have come to see
• Checks in Pastor-of-the-Day (POD) visitors and notifies assigned pastor of visit
• Receives deliveries into mailroom and sends an email to staff when received
• Maintains switchboard views and external contacts/internal reception files
• Manages inventory of office supplies and paper, submitting weekly orders including special staff orders and processing invoices
• Manages office kitchen inventory, including ordering and stocking supplies
• Ensures cleanliness of the lobby space and readiness of neighboring conference room’s space and beverage offerings
• Performs a variety of clerical duties as the need arises
• Trains new volunteer receptionists and administrative team members on covering the front desk
• Locates volunteer or sub to ensure coverage when absent
• Recruits, interviews, and onboards volunteer receptionists
• Creates and maintains volunteer schedules to ensure front desk coverage during business hours.
• Provides regular training, updates, and coaching to volunteers on procedures and customer service
• Maintains a warm, professional, and hospitable environment for all visitors, callers, and staff.
• Keeps reception procedures, checklists, and training materials updated
• Serves as the main point of contact for volunteer communication and scheduling changes.
• Communicates updates, new policies, and changes to front desk processes
• Maintains records of volunteers’ hours, attendance, and training completion

• Committed to outstanding customer service
• Excellent communication skills
• Team player
• Flexible and able to work in a dynamic, fast-paced environment
• Highly attentive to detail
• Well-versed in data entry procedures and practices
• Energetic
• Organized
• Able to multitask

• Minimum 2+ years in front desk and customer service capacities and/or training; or equivalent combination of education and experience.
• Proven record of answering and directing phone calls in a busy front office.
• Experience supervising or coordinating volunteers preferred.

Minimum of high school diploma or equivalency; college degree preferred

There are no supervisory responsibilities with this role

Ability to speak effectively and understandably on the phone. The ability to effectively present information and respond to common inquiries regarding Chase Oaks ministries is also required. High attention to customer service.

• Strong working knowledge of Microsoft Office, Outlook calendaring, and email
• Basic knowledge of Excel
• Strong data entry skills
• Familiarity with databases

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lifting 5 pounds is an occasional but essential requirement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Qualifications for employment at Chase Oaks Church requires being a Christ-follower—whose work history and lifestyle shows a consistency to adhering to the scriptural principles of the…