Receptionist, Administrative​/Clerical

Serves as the first point of contact for the organization by providing professional and courteous reception and telephone support. Performs a variety of administrative and clerical duties to support daily office operations, visitors, internal personnel, and business activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties as assigned.

Reception and Telephone Support

• Answer incoming telephone calls, determine purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieve messages from voice mail and forwards to appropriate personnel.
• Respond to routine questions regarding the organization and provide callers with general information, including addresses, directions, and other business information.
• Welcome and verify on-site visitors, determine nature of business, and announce visitors to appropriate personnel.

Mail and Administrative Support

• Process incoming and outgoing mail and internal correspondence.
• Organize and maintain warehouse receiving, picking, and packing documentation.
• Assist with entering prospect information into applicable systems as needed.
• Assist with maintaining accurate vendor contact information and routine communication for building services, such as coffee, water, and janitorial vendors.
• Maintain an up ‑ to ‑ date directory of building access badges, including tracking active badges, employee assignments, and processing updates as needed.
• Provide administrative backup support to the Administrative Assistant as needed.
• Perform routine clerical duties, including filing, photocopying, scanning, document preparation, and collating.
• Maintain confidentiality of sensitive company, employee, customer, and business information.
• Comply with all Company policies and procedures.
• Support continuous improvement through training and process improvement initiatives.

EDUCATION/

EXPERIENCE:

• High school diploma or equivalent.
• Previous receptionist, administrative, office support, or customer service experience preferred. Two years of relevant experience preferred.
• Experience with Microsoft Office Suite or comparable business software.

SKILLS AND REQUIREMENTS:

• Professional and courteous communication skills.
• Strong organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast‑paced office environment.
• Ability to work effectively with employees, visitors, customers, and other business contacts.
• Ability to exercise sound judgment regarding routine inquiries and determine when matters should be referred to appropriate personnel.
• Proficiency with Microsoft Office Suite and the ability to learn and use other business systems.
• Ability to maintain confidentiality when handling sensitive company, employee, customer, or business information.
• Ability to report to the assigned office location during scheduled in office workdays.
• ITAR Requirement: This position requires the individual to meet the definition of a U.S. Person under the International Traffic in Arms Regulations (ITAR), if applicable to the position and required for access to ITAR controlled technical data or other protected information. A U.S. Person is generally defined under ITAR as a U.S. citizen or lawful permanent resident, or an individual who meets another qualifying category under applicable regulations.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to sit, stand, use a computer, read, write, type, operate office equipment, file paperwork, use telephones, and communicate verbally and in writing with employees, visitors, customers, and other business contacts.

This position is classified as sedentary work and may require exerting up to 10 pounds of force occasionally and a…