Client Services & Tech Team Coordinator; Plano, TX

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Selling - Customer Service Plano, TX, US

From our nation’s earliest days, ABCorp has been a trusted force in security and innovation. In 1795, the federally chartered Bank of the United States entrusted American Bank Note Company with the mission of producing counterfeit-resistant currency for the young Republic. That legacy established ABCorp as a pioneer in secure printing and shaped our evolution into a global leader in secure manufacturing.

What began with protecting America’s financial foundation now drives cutting-edge solutions that safeguard organizations worldwide.

Today, ABCorp operates at the intersection of authentication, payments, and secure access, embracing next-generation (including additive 3D) manufacturing to meet the demands of a digitally driven world. With more than 230 years of expertise, no one understands secure manufacturing and authentication better — or has done it longer. We maintain global reach and compliance across eight locations worldwide and are trusted by fintechs, financial institutions, healthcare companies, governments, and brands in more than 120 countries.

We deliver end-to-end innovation through high-security, state-of-the-art facilities that incubate advancements in payments, secure access, and additive manufacturing.

JOB SUMMARY: Our Client Services & Tech Team Coordinator supports the client ordering process and logistics for our card technology business. This role will also manage ad hoc office requests from time-to-time, to support our small corporate office. We are looking for individuals with a positive attitude, strong communication skills with outstanding phone etiquette, attention to detail, and proven ability to multitask.

This is a full-time position with benefits and an exciting opportunity to work with a great team in an intimate professional environment.

DUTIES/RESPONSIBILITIES:

• Manage client orders from purchase order receipt to delivery and invoicing, which includes data entry into ABCorp’s ERP system as well as managing the milestones and delivery schedules of the orders
• Coordinate the order treatment with appropriate Account Manager, Technical Consultants, Sales, Operations, Logistics, and Finance departments
• Serve as liaison with manufacturing for all order related matters
• Participate in weekly, internal production status meetings
• Handle shipping request on a daily basis and coordinating with ABCorp's technology department to ensure all part items are received and accounted for
• Manage Parts inventory in conjunction with manufacturing to ensure accurate totals

• Monitoring office supplies and ordering new stationery, supplies and electronics as required
• Managing maintenance vendors to keep the office clean and safe and ensure its appliances are in good working order

REQUIRED SKILLS/ABILITIES:

• Highly effective service skills including professional demeanor and outstanding phone etiquette
• Strong communication skills including the ability to craft professional emails and client related documents
• Experience with ERP systems preferred
• Ability to quickly grasp computer software
• Must be proficient in the use of Microsoft Office
• Ability to work well in time-sensitive situations where customer satisfaction is the goal
• Ability to multitask in a fast-paced environment
• Must demonstrate problem-solving skills
• Must be customer service oriented
• Must be team oriented
• Must be able to work autonomously
• Experience in printing and/or manufacturing environment desired but not required

Education and Experience:

• At least 2 years of customer service, and/or relatable administrative support experience

......Please note the following criteria will apply to this position........

• This is a full on-site position, Monday-Friday 8am-5pm
• Due to the secure environment of this role, upon acceptance of the offer, candidates will need to pass a background check, including credit, and drug screen.