Key Accounts Manager; US shift

Key Accounts Manager (US residents only)

4-7

Full-Time

Rocketium is an AI Creative Studio that helps global brands scale their marketing content production with speed, efficiency, and consistency. Most marketing teams struggle with repetitive creative work like resizing, versioning, renaming, and ensuring every asset meets brand or retailer requirements. These tasks slow down campaigns and drive up costs.

Our AI Studio combines AI agents, expert supervision, and design SaaS. Simply upload a production brief, and watch AI Agents spring into action. These AI Agents, which are tuned by our experts to your brand, understand your brief, gather relevant assets and design templates, and best practices about publishing channels, to then generate entire campaigns in minutes. Our experts oversee this process through reviews and fine‑tune our AI to prevent hallucinations, while also offering design services and revisions at significantly lower costs than traditional agencies.

Brands like Amazon, Electrolux, Colgate‑Palmolive, General Mills, and Omnicom Group utilize Rocketium to expand their reach, engage broader audiences, and drive digital sales and e‑commerce growth.

As a Key Accounts Manager at Rocketium
, you will be the strategic partner and trusted advisor to our customers, leading relationships, ensuring satisfaction, and driving growth. You’ll work closely with internal teams (creative, product, engineering) to deliver outcomes that delight customers, align with their objectives, and scale efficiently. You will -

• Act as the primary point of contact for a portfolio of customers (brands, agencies, etc.), understanding their goals, workflows, and metrics.
• Develop strategic account plans: identify opportunities for upselling, cross‑selling, process improvements, and increased utilization of Rocketium’s capabilities.
• Coordinate with internal teams to ensure the timely delivery of creative projects that meet quality, branding, and channel guidelines.
• Monitor performance metrics (ad performance, delivery times, error rates, client feedback), analyse gaps, and drive continuous improvement.
• Manage customer‑facing communications: reporting, status updates, feedback sessions, and ensuring transparency.
• Anticipate customer needs, surface risks, mitigate escalations, and proactively propose solutions.
• Own revenue targets for your accounts; collaborate in forecasting, renewal negotiations, and ensuring customer retention.

You’ll succeed in this role if you bring:

• 4-6 years of experience, ideally in an agency or client‑servicing environment, with exposure to marketing/creative campaigns.
• Strong understanding of the creative production lifecycle: briefs, revisions, approvals, delivery, channel requirements.
• Excellent communication skills: you can present ideas clearly, manage feedback, and build trust with customers.
• Analytical mindset: comfortable with data, tracking performance, spotting trends, and making decisions based on insights.
• Ability to work cross‑functionally: collaborating with creative and product teams.
• Highly organised, detail‑oriented, with the ability to manage multiple accounts/projects simultaneously.
• Proactive attitude: you don’t wait for things to go wrong. You anticipate, plan, and adapt.
• Comfortable in fast‑paced, ambiguous environments where priorities may shift.

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  Uncapped leave policy: We mean it. Time off is important, and we trust you to take it when you need it
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  Comprehensive health coverage: Quality health insurance for you — because your well‑being comes first.
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  401(k) plan: Plan for your future with our retirement savings program, designed to help you grow beyond today.

• Understand Rocketium’s product, tools, current accounts, and internal teams. Shadow existing customer calls, review past deliverables, and get familiar with workflows.
• Take ownership of one or more client accounts: understand their strategies/goals, manage regular status updates, and begin identifying improvement opportunities.

• Lead small initiatives: propose optimisations, introduce improvements to processes, contribute to upsell or growth plans, and start owning deliverables end‑to‑end.