Vertical Carrier Account Manager

Vertical Carrier Account Manager

Apply for the Vertical Carrier Account Manager role at Optimum
. Join our team and help maintain high‑speed connectivity solutions that keep the world connected.

We are looking for a highly motivated, customer‑oriented professional to manage relationships, drive revenue, and enhance customer satisfaction. In this role you will optimize customer satisfaction, minimize churn, and elevate Net Promoter Scores (NPS) through relationship building strategies and exceptional customer experiences.

• Prospect, sell, develop, and expand the client base.
• Drive new and incremental revenue ideas with Account Executives.
• Monitor and evaluate competitive offers and activity.
• Integrate knowledge of business and functional priorities.
• Act as a key contributor in a complex and crucial environment.
• Lead cross‑functional projects and share expertise.
• Perform both transactional account management and organic new business development.
• Apply data and business casing to identify audience growth opportunities.
• Connect with key decision makers at the agency and client level.
• Maintain up‑to‑date customer and prospect records, and participate in sales forecast development.
• Provide feedback and suggestions to management on new product additions and existing product definition.
• Complete required documentation and reporting for contract processing, RFPs, and business growth opportunities.
• Own the customer experience and act in ways that put customers first.

• Minimum of 5 years’ experience in Telecommunications, Sales, Marketing or Business Development.
• Bachelor’s degree preferred.
• Demonstrated ability to meet and exceed revenue goals.
• Ability to develop strong relationships with clients.
• Strong problem‑solving and decision‑making skills with research‑based solution development.
• Experience preparing and delivering client proposals and presentations.
• Excellent written and verbal communication skills.
• Proficient computer skills, including the full MS Office suite.
• Strong knowledge of
• Preferred:
  Experience in Carrier Sales and/or Support.

At Optimum we are driven by our four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. These pillars shape our culture and guide us in delivering top‑quality products and services.

Location:

Plano, TX
Salary: $65,000.00–$80,000.00

Employment type:

Full‑time
Seniority level:
Mid‑Senior

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about applicants for employment purposes, including background screening, HR administration, and compliance with federal and state law. Applicants must be authorized to work for any employer in the U.S.; we do not provide visa sponsorship. We guarantee that no financial request will be made as part of the application or hiring process.