Account Coordinator

Account Coordinator – Smith Rx

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Smith Rx is a rapidly growing, venture‑backed Health‑Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next‑generation drug acquisition platform driven by cutting‑edge technology, innovative cost‑saving tools, and best‑in‑class customer service. Since 2016, we have onboarded hundreds of thousands of members and continue to resonate with clients across the country.

We pride ourselves on a mission‑driven, collaborative culture that inspires our employees to do their best work. We believe the U.S. healthcare system needs transformation and are dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity – our purpose guides our actions and gives us confidence in the path ahead.
• Courage – we face continuous challenges with grit, resilience, and a willingness to adapt.
• Together – the success of Smith Rx reflects the strength of our partnerships and the commitment of our team.

The Customer Success Team is focused on helping Smith Rx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals to retain highly satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our clients.

As an Account Coordinator, you will ensure the complete post‑sale success and satisfaction of Smith Rx customers. You will bring strong industry and product knowledge and serve as a trusted partner to the Account Management team in support of your client’s operational leadership. Your involvement begins at implementation kick‑off and you will support the development and maintenance of the client success plan.

• Act as a designated support resource for assigned Account Managers.
• Complete reporting and data requirements based on client and team needs.
• Resolve escalated items related to claims, eligibility, and general account maintenance.
• Complete data audit requests.
• Support ad‑hoc projects assigned by leaders.
• Collaborate with cross‑functional internal teams for client issue resolution.
• Engage creatively and appropriately to find solutions to client and team needs.
• Meet established cross‑functional OLA's.

• 1–2+ years operational or customer service/support experience in the PBM or health‑care industries.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
• Ability to manage several tasks and competing priorities.
• Effective communication skills to articulate complex data and member scenarios.
• Strong attention to detail.
• Self‑starter and self‑motivated.
• Positive, growth mindset.
• Ability to work well with cross‑functional teams and clients.
• Ability to handle and work with ambiguous instructions.

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life & AD&D Insurance.
• 3 weeks paid time off.
• Paid company holidays.
• Paid parental leave benefits.
• Flexible spending benefits.
• 401(k) retirement savings program.
• Short‑term and long‑term disability.
• Wellness benefits.
• Commuter benefits.
• Employee Assistance Program (EAP).
• Well‑stocked kitchen in office locations.
• Professional development and training opportunities.

• Entry level

• Full‑time

• Sales and Business Development

• Hospitals and Health Care