Client Service Associate

Job Overview

Join as a Client Service Associate I at JPMorgan Chase and become an integral part of our commercial banking client success stories. As the primary point of contact, you will build strong relationships with high‑level executives, delivering tailored solutions and upholding the esteemed standards of JP Morgan Chase. This role offers opportunities for career growth, community involvement, and a meaningful impact in the evolving world of commercial banking.

• Manage client relationships, addressing issues arising with treasury and cash‑management products and services to ensure client satisfaction and retention.
• Apply innovative techniques to enhance the efficiency and resilience of the operating platform, contributing to continuous improvement of services.
• Establish and maintain productive relationships with internal stakeholders to drive mutually beneficial outcomes, adjusting approach based on needs and circumstances.
• Leverage data and tech literacy to collaborate with Technology and Business teams, implementing new technology to create a competitive advantage.
• Participate in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties to meet objectives.

• Minimum 2 years of experience managing client relationships and/or internal stakeholders.
• Experience applying innovative process‑improvement techniques focused on operational efficiency and resilience.
• Proven ability to establish and maintain productive relationships with internal stakeholders.
• Experience leveraging data and tech literacy to collaborate with Technology and Business teams on new technology implementation.
• Experience managing projects, including planning, execution, and addressing concerns with sponsors and impacted parties.
• Advanced analytical and problem‑solving skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Mentor team members to enhance skills and foster collaboration.
• Engage in strategic planning to align client services with organizational goals.
• Collaborate with cross‑functional teams to ensure seamless client service operations.
• Build and maintain strong client relationships to support long‑term business success.
• Bachelor’s degree or equivalent work experience.

JPMorgan Chase is a global financial services leader offering innovative solutions to consumers, small businesses, and institutional clients. We provide a competitive total rewards package, comprehensive benefits, and a commitment to diversity and inclusion.

We are an equal‑opportunity employer. JPMorgan Chase and its affiliates do not discriminate on the basis of any protected characteristic. We accommodate reasonable accommodations for applicants and employees.

Plano, TX