Payments Operations Associate- ACH, Wire & SWIFT

Payments Operations Associate - ACH, Wire & SWIFT

Fannie Mae

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose‑driven innovation that expands access to home ownership and affordable rental housing across the country.

Job Description

As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.

Responsibilities

• Partner with the team to gather data to resolve customer issues and third‑party service level agreements (SLA).
• Assist the team with exception requests, including escalation and communication of production incidents.
• Perform tasks related to process improvement efforts.
• Collaborate with the team on data analysis, forecasting, and managing capacity.
• Assist with monitoring process performance and risk assessments.

Desired Experience

• Bachelor's degree or equivalent.
• Experience with electronic payments (ACH & Fedwire), reconciliations and basic accounting skills.
• Strong problem‑solving and analytical skills.
• Ability to identify operational and process issues and collaborate to provide solutions.
• Attention to detail and a sense of urgency. Willing to take ownership and accountability for department tasks.
• Excellent time‑management and communication skills (verbal & written).
• Inquisitive, questioning nature; desire to learn.
• Ability to identify processing efficiencies and collaborate to implement.
• Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) a plus.

Tools

• Proficiency in Microsoft Office suite.
• Skilled in Excel.

Salary Range $67,000 to $84,000 per year.

Qualifications

Fannie Mae is an equal‑opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless doing so would cause undue hardship to the company.

If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form .

Location:

Plano, TX.