Senior Associate, Process Manager

Join to apply for the Senior Associate, Process Manager role at Capital One
.

As a Sr. Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for managing processes that deliver excellence to your customer each and every time. The Sr. Associate Process Manager will play a key role in delivering processes that impact the company’s bottom line.

In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and the ability to adapt to change quickly. The ability to influence up is the key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

• Day‑to‑day oversight of multiple small processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and monitor technical process controls; identify process improvement opportunities and implement them through collaboration with internal groups such as Top of House Tech Command Center, Enterprise and line of business technologists, and project teams; make recommendations for approval on changes
• Collect, analyze and measure data for a monthly performance review with technology leadership teams; review data for trends and gaps in the process that may require additional review and follow up on resulting action cycles
• Resolve complex problems or transactions; escalation breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
• Maintain process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
• May participate in cross‑functional project teams, including projects driven by other parts of the organization, to provide input and partner with groups on execution efforts
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level
• May perform process or parts of the process as needed

• High School Diploma, GED or equivalent certification
• At least 2 years of experience with Microsoft Office or G Suite
• At least 2 years of Project Management, Process Management or Relationship Management experience

• Bachelor’s Degree
• 1+ years of experience with JIRA
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Plano, TX: $78,400 - $89,500 for Sr. Process Manager

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you need an accommodation while applying, contact Capital One Recruiting at 1-800‑304‑9102 or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.