Operational Excellence Director

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

We are seeking a Director of Operations Excellence (DOE) to support our PMO team, based in Plano, Texas. In this role, you will oversee end-to-end operational performance for all Networks deliverables, working closely with customers, the Head of Network Operations, project teams, supply, sourcing, and delivery organizations across the Americas and globally. This role reports to the PMO Head of Networks Operations and is central to driving operational efficiency, service innovation, strategic customer engagement, and financial performance.

• Build and maintain collaborative relationships with customers, partners, and internal Ericsson stakeholders at all levels
• Serve as a thought leader and strategic partner, guiding teams toward shared success
• Facilitate seamless end-to-end process execution, identifying issues, designing solutions, and leading change management
• Collaborate with peers in Networks Services to ensure consistent, efficient ways of working and share best practices
• Lead development and execution of monthly and bi-weekly Domain governance
• Drive strategy, standardization, and process consistency for KPIs, Monthly Governance, and Quarterly Operations Reviews
• Oversee on-time delivery for all services, hardware, software, and New Product Introductions (NPI)
• Support management of cost center financials, LLR, utilization, and travel
• Support achievement of financial goals including revenue growth, margin improvement, and cost savings

• 10+ years of industry experience in delivery, project management, and customer-facing roles
• Bachelor's degree in Engineering, Business, or IT from an accredited institution (Master's preferred)
• Strong communication skills and ability to build effective relationships at all levels
• Experience establishing governance structures across multiple organizations, including OKR and KPI frameworks
• Proven analytical ability with a talent for translating data into clear, compelling narratives
• Understanding of PMI principles and demonstrated ability to manage projects effectively
• Strong financial and business acumen, including experience in S&OP and resource planning
• Ability to work effectively with cross-functional teams in a fast-paced environment, with strong conflict resolution skills
• Flexibility to travel up to 25%
• AI is becoming core to how we build and deliver 're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city:
United States (US) || Plano (Country/ City)

Job details:
Service Delivery Line Manager

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan:
Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Ericsson offers excellent health benefits including the choice of three medical plan…